Hesham Mahgoub

Paste & Juice Company - Egypt

ERP System & IT Manager

Timeline: October 2016 (1-month duration)

Location: Egypt

Led a full-scale migration from an outdated, unreliable email service to Google Workspace.

Objectives

• Replace the insecure and unstable email system with Google Workspace.
• Ensure zero service disruption during migration.
• Complete the project within a fixed budget and strict timeline.
• Preserve historical email data and maintain all user accounts without data loss.

Key Actions & Execution

• Led end-to-end project management, coordinating internal and external (Google) technical teams.
• Assessed and backed up all email accounts in coordination with internal staff.
• Established clear communication channels and risk mitigation protocols.
• Created a buffer zone for pre-migration testing and post-migration verification.
• Conducted rigorous testing before go-live and supervised the switch in real time.
• Coordinated final validations using a checklist for every mailbox.

Results

• Migration delivered on time and within budget, with zero service interruption.
• Sales team resumed operations as planned, with no delivery failures or downtime.
• Spam issues dramatically reduced, and email storage significantly increased.
• Positive feedback from staff and leadership on the smooth rollout and improvements.

Paste and Juice Company - Egypt

ERP Program / IT Manager

Timeline: December 15, 2014 – February 14, 2015 (2 months)

Location: Egypt

Managed the end-to-end deployment of critical server infrastructure to support new ERP system requirements.

Objectives

• Identify and acquire optimal server configurations (Dell PowerEdge R720) to meet ERP system demands.
• Ensure timely procurement and setup of new server hardware and associated software licenses.
• Facilitate seamless installation and configuration of operating systems, databases, and ERP software.
• Achieve full operational readiness within a strict 2-month timeline.

Key Actions & Execution

• Conducted comprehensive research identifying Dell PowerEdge R720 as the optimal model.
• Coordinated with purchasing team to provide best pricing for hardware and software.
• Secured sponsor approval for the strategic purchase.
• Managed acquisition of two servers and coordinated internal teams for RAID configuration.
• Coordinated external teams for OS, SQL Database Engine, and ERP software installation.

Results

• Successfully deployed two Dell PowerEdge R720 servers, achieving full operational readiness on schedule.
• Ensured seamless integration leading to efficient ERP system performance.
• Demonstrated effective stakeholder and vendor coordination under tight deadlines.

Paste and Juice Company - Egypt

ERP Program / IT Manager

Timeline: July 20, 2015 – August 9, 2015 (2 weeks)

Location: Egypt

Led the implementation of a comprehensive network security solution including Fortinet firewall deployment.

Objectives

• Address critical network security vulnerabilities and high exposure to cyber attacks.
• Control inappropriate internet usage and block undesirable advertising content.
• Secure budget confirmation and procure a robust firewall solution.

Key Actions & Execution

• Collaborated with Managing Director and Financial Director to confirm budget and scope.
• Coordinated purchasing team to select and acquire Fortinet firewall.
• Facilitated external team for expert installation and programming of the firewall.
• Organized comprehensive training for internal team on firewall management.

Results

• Successfully implemented Fortinet firewall within the 2-week timeframe.
• Significantly reduced cyber attack risk and gained control over internet usage.
• Empowered internal team with skills for ongoing firewall management.

Paste and Juice Company - Egypt

Head of Committee / ERP Program Manager

Timeline: 01/09/2015 – 15/10/2015

Location: Egypt

Led a cross-functional initiative to establish precise barcode tracking for production barrels.

Objectives

• Overcome limitations of traditional batch coding for production barrels.
• Implement unique identification for each barrel to manage weight variations.
• Transition from 5-page error-prone production list to a single accurate page.

Key Actions & Execution

• Chaired committee from Auditing, Planning, Production, Stock, QA, and ERP Development.
• Designed Bluetooth barcode reader system connected to Wi-Fi-enabled laptops.
• Sourced durable weather-resistant barcode stickers for harsh environments.
• Delivered training for Production Management and Warehouse Staff.

Results

• Achieved 100% accuracy in production lists, consolidating from 5 pages to 1.
• Established precise tracking of individual production barrels.
• Streamlined data collection reducing manual effort and human error.

Acceptance into Service & Contract Administration

S.C. SCC Services Romania S.R.L. (2020-Current)

Role: Acceptance into Service & Contract Administrator

Reviewed and validated over 400 incoming projects post-completion, ensuring all commitments were fulfilled, invoicing was accurate, and documentation was available for Service and Renewal teams.

Facilitated communication among PMs, Service Teams, Head of Contracts, and external providers, reducing project delays by 15%.

Utilized Excel and SQL to manage data entry and generate reports, reducing decision-making time by 25%.

• Optimized workflows leading to a 20% faster acceptance-to-service transition.
• Empowered Service and Renewal teams by ensuring critical information was readily available.
• Guaranteed stringent contract compliance and comprehensive documentation prior to service acceptance.

SD Quoting Process Optimization

S.C. SCC Services Romania S.R.L. (2018-2020)

• Optimized quoting processes to improve efficiency
• Served as central point of contact for departments and suppliers
• Generated performance reports ensuring SLA compliance

ERP System Establishment & Management

Paste and Juice Company - Egypt (2013-2016)

Role: ERP Program / IT Manager

Managed the IT department and spearheaded the end-to-end establishment of a new, integrated ERP ecosystem, fostering a new organizational culture of data centralization.

Key Initiatives:

• Email Platform Migration: Transitioned to Google Workspace with user training and data preservation.
• ERP Server Infrastructure: Directed setup of on-premise ERP servers with secure access and data reliability.
• Network Security & Fortinet Firewall: Implemented advanced network security to mitigate cyber threats.
• Production Barrel Barcode Tracking: Introduced barcode tracking for precise inventory control.

Impact:

• Developed SQL-based reporting tools, reducing sign-off times by 15%.
• Integrated critical systems streamlining operations for over 200 employees.
• Resulted in a 35% reduction in overall project delays.
• Increased operational efficiency by 28% through refined system processes.